Practice Privacy Policy

During the course of your treatment at Hart and Bones, your personal information such as contact details and medical history will be collected and stored.

We need to have your contact details for appointment purposes and we need to securely store your clinical notes on the premises as a basic requirement of our clinical professional standards.

The staff at Hart and Bones will never pass any of your contact details to a third party and your clinical records will never be shared unless you have given written consent.

You have a right to see your treatment records and you have a right to have your personal data deleted on request. However, we are required by law to retain treatment notes.
You can also withdraw your consent to treatment at any time.

Clinical notes no longer in use are securely archived and destroyed after eight years. Child patient records are retained until eight years after they reach 18.

If you have any queries regarding how we store your data, or any other issues regarding data protection, please ask to speak to:

Karen Hart, Data Controller for Hart and Bones.
Karen can be contacted by email or telephone 01843 808212.
Alternatively, you can contact her post: Hart and Bones,16 Cuthbert Road, Westgate on Sea, Kent, CT8 8NR

Website Privacy Policy

At Hart and Bones, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.

By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to

Alternatively, you can telephone us on 01843 808212.

Who are we?

We are Hart and Bones

How do we collect information from you?

We obtain information about you when you use our website, for example, or when you contact us about our services.

What type of information is collected from you?

The personal information we collect might include your name, telephone and email address (if you submit a message using the contact form), IP address, and information regarding what pages are accessed and when.

No personal information is stored on this website.

How is your information used?

We may use your information to:

  • to carry out our obligations arising from any contracts entered into by you and us
  • seek your views or comments on the services we provide

We review our retention periods for personal information on a regular basis.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Your choices

You have a choice about whether or not you wish to receive information from us.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.

You can change your marketing preferences at any time by contacting us by email: or you can telephone 01843 808212.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at or you can telephone 01843 808212.

You have the right to ask for a copy of the information Hart ans Bones hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems.

Links to other websites

Our website may contain links to other websites run by other organisations.

This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit.

We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.